Lounge Area

Health and Safety Protocols

We Care About Your Safety

Now more than ever, we are committed to extending a level of hospitality to each guest that ensures a safe experience while giving every guest peace of mind. We remain focused in our efforts to provide you with an exceptional experience today, tomorrow and into the future. We look forward to welcoming you to The Lodge at Duke Medical Center.

To that end, we have partnered with Dr. Carol McLay of Duke University Hospitals & Clinics, Department of Infection Prevention & Hospital Epidemiology, to develop service protocols, training and best practices as a result of the COVID-19 pandemic.

We have deployed extensive safety and security measures throughout the property ranging from utilizing Centers for Disease Control (CDC) cleaning and disinfection protocols, social distancing, use of personal protective equipment (PPE) for all employees, and Environmental Protection Agency (EPA) approved virus-killing cleaners and disinfectants. We are asking all of our guests to wear face masks in all public areas of the hotel, unless actively eating or drinking.

We remain focused in our efforts to provide you with an exceptional experience today, tomorrow and into the future. We look forward to welcoming you to The Lodge at Duke Medical Center.

Guest Services

  • Signage and floor markers will be placed in the lobby, elevator landings and other communal areas displaying appropriate physical distancing as well as health and hygiene reminders.
  • Touchless hand sanitizing stations have been installed throughout the property for guest use.

Employee Protocols

Our staff will follow specific daily procedures to maintain a healthy environment for all guests and employees.

  • All staff are required to use proper hand hygiene at the beginning of each shift, and on a routine basis. Hand sanitizing stations are available throughout the property.
  • In accordance with state and local regulations, employees will wear the appropriate PPE at all times during work shifts. Any employee who feels unwell will not report to work. Employees are required to practice physical distancing when possible while performing daily tasks.
  • All employees will receive training on COVID-19 safety protocols and best practices for sanitation and cleanliness. Staff members with frequent guest contact will be given additional comprehensive training.
  • All team members have been given clear instructions on how to respond to and report presumed cases of COVID-19. Employees who notice peers or guests exhibiting symptoms, are to notify management immediately for further action.

Cleaning and Disinfecting

Based on recent trends and guidance, we are continuing to practice exceptionally effective health and safety initiatives while easing back into our standard services. Our housekeeping services still include some modifications, but rest assured that we have taken special care in cleaning and sanitizing guestrooms and public areas. We have enhanced and increased the frequency of our already rigorous cleaning procedures in all guest rooms and public areas throughout the hotel, utilizing fast acting, effective cleaning products. All cleaning agents meet CDC and EPA guidelines and standards for the elimination of viruses, including SARS-CoV-2 which causes COVID-19, and bacteria, as well as other airborne and blood borne pathogens.

  • To eliminate potential cross contamination between guests and staff, common surfaces and high touch areas will be regularly sanitized.
  • Once a guest has checked into their room, our staff will not enter the room for the duration of the guest’s visit, including daily housekeeping services.
  • Currently, we are limiting guest room housekeeping to requests only for service. If you are staying four days or more, we will provide complete service on the third morning.
  • Fresh towels and bath amenities will be delivered anytime to a guest’s door upon request - Dial 0 from your room phone or (833)313-2165 from outside your room.
  • Each room will undergo deep cleaning after guest check-out, with emphasis on frequently used items.
  • In the event of presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service upon undergoing an enhanced sanitization protocol.

The health, safety and comfort of our guests remain our highest priority. Should you have any questions or concerns, please call us at 919.286.3111.