Lodge At Duke Medical CenterAccessibility Logo


Accessibility Statement

The Lodge At Duke Medical Center (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.

Digital Accessibility Compliance Guidelines and Goals

We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.

  • Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.

  • Operable. We ensure the website is compatible with users’ browsing methods.

  • Understandable. Our content and information on all amenities is provided in a clear, concise way that avoids ambiguity.

  • Robust. A wide range of technologies can be used to access our site content.

Continuous Digital Monitoring

Our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.

Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.

We welcome feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at (reservations@lodgeatdumc.com) or call 833-313-2165 with a description of the issue you encountered and your contact information. Your experience matters to us.

The Lodge At Duke Medical Center website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.

Accessible Features and Amenities
The Lodge At Duke Medical Center is ADA compliant in accordance with the construction statutes of the Department of Justice 2010 ADA Standards for Accessible Design. We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.

Our Hotel and Accessible Rooms have ADA Accessibility Features and Amenities such as*:

  • Accessible Guest Rooms with Mobility Features, Doors that provide 32" of clearance width

  • Accessible Bathrooms with compliant tubs and showers

  • Accessible Public Entrance

  • Service Support Animals Welcome

  • Strobe Alarms

  • TTY for Guest use

  • Visual Alarms for hearing impaired (in Rooms, Hallways and Public Areas )

  • Accessible Route from the Public Entrance to Facilities

  • Closed Captioning on Televisions

  • Accessible Hotel Cafe

  • Accessible Elevators

  • Lowered Peep Hole option in Accessible Room Doors

  • Braille Elevator

  • Audible alerts in elevators

  • Hotel complies with ADA Guidelines